We currently only ship within the United States, and shipping fees are calculated at checkout and reflect current service shipping rates. Orders over $450 receive free UPS Ground shipping, excluding shipments to Alaska and Hawaii. Once your order is

We currently only ship within the United States, and shipping fees are calculated at checkout and reflect current service shipping rates. Orders over $450 receive free UPS Ground shipping, excluding shipments to Alaska and Hawaii.&#xA0;Once your order is placed, it will be shipped out within 1-2 business days. During the peak holiday season (mid-September to end of December), there may be a delay in shipping of 3-5 business days. 2nd Day Air is two business days after the order has shipped. Orders placed before noon will ship the same day.Please Note:&#xA0;K&#xE4;the Wohlfahrt of America is not responsible for lost or stolen packages.<ul><li>Once your order has shipped, our shipping partners are responsible for the delivery of your order.</li><li>If there is an issue with a shipment/delivery, please reach out to them directly to file a claim.</li><li>We can help provide the details needed to file a claim but are unable to file a claim on your behalf.</li></ul>

Shipping

U.S. Online Purchase Return Policy. Käthe Wohlfahrt of America is committed to providing you with the finest merchandise and we want you to be completely satisfied with your purchase. All product returns are subject to a 30-day return policy. We cann

U.S. Online Purchase Return PolicyK&#xE4;the Wohlfahrt of America is committed to providing you with the finest merchandise and we want you to be completely satisfied with your purchase. All product returns are subject to a 30-day return policy. We cannot accept returns that are not in perfect condition in the original packaging, previously used, product box written on, or after the 30-day period. For help with a return, please contact our customer service team at <a href="mailto:service@kwamerica.com">service@kwamerica.com</a> or call&#xA0;<a href="tel:1-800-227-3515">1-800-227-3515</a>.&#xA0;Our office hours are Monday to Friday from 9 AM to 3 PM CST.&#xA0;Return of a Damaged Item&#xA0;Please email our customer service team with photos of your damaged item(s), along with photos of the outer shipping carton if it is also damaged. Once received, return instructions will be sent to you, along with a pre-paid shipping label for your return.&#xA0;Return of a Non-damaged Item&#xA0;If you change your mind about an item or order the wrong size, please contact our customer service team to request return instructions. Please note that customers are responsible for the return shipping of non-damaged items. We cannot accept a return COD. Items must be received in our office before we can issue a refund. Refunds will be processed back to the payment method used with your order.&#xA0;Retail and Seasonal Market Return PolicyFor assistance with a purchase made at our Minnesota Retail Store in Stillwater, please contact the store directly at&#xA0;<a href="tel:651-275-1236">651-275-1236</a>. If your purchase was made at one of our seasonal market locations, please bring your return to that market. If, for any reason, you are physically unable to return to the market, please contact our customer service team for assistance. All returns are subject to the same 30-day return policy as described above.

Return Policy

If you have questions or concerns regarding a purchase made while shopping abroad or need to return an item, please email the German customer service team at service@wohlfahrt.com for assistance. Käthe Wohlfahrt of America is unable to assist with an

If you have questions or concerns regarding a purchase made while shopping abroad or need to return an item, please email the German customer service team at <a href="mailto:service@wohlfahrt.com" id="isPasted">service@wohlfahrt.com</a> for assistance. K&#xE4;the Wohlfahrt of America is unable to assist with any purchases made outside of the United States.

German Purchases & Returns

We accept Visa, MasterCard, American Express, Discover, and PayPal.

We accept Visa, MasterCard, American Express, Discover, and PayPal.&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;

Shipping & Returns

Shipping

Return Policy

German Purchases & Returns

Payment Methods