Returns & Refunds
Return Policy
Returns & Refunds. We want your shopping experience with Kathe Wohlfahrt of America to be as enjoyable as possible. If you need to return an item, please review the guidelines below. Return Window. Items must be returned within 30 days of the deliver
Can I return an item?
Yes. We accept returns within 30 days from the date of delivery. Returned items must be:
How do I return a damaged item?
Please email our customer service team with:. Once reviewed, we will provide return instructions and a pre-paid return shipping label.
How do I return an item that is not damaged?
You may submit a Return Merchandise Authorization (RMA) request by:. Customers are responsible for return shipping costs. Refunds are issued after the returned merchandise is received, inspected, and approved.
When will I receive my refund?
Once we have received, inspected, and approved the return. Refunds are credited back to the original payment method used for the purchase or store credit. Refunds cannot be processed prior to receiving the returned merchandise.
How do I return an item purchased at the Stillwater retail store?
Please contact the Stillwater store directly at: 651-275-1236
How do I return an item purchased at a seasonal market?
Returns should be brought back to the market where the purchase was made. If you are unable to return to the market, please email our customer service team to request a Return Merchandise Authorization (RMA).
Do you accept COD returns?
No. We cannot accept returns sent COD (Cash on Delivery).
I made a purchase while visiting Germany. Can Käthe Wohlfahrt of America help me?
Unfortunately no. Purchases made outside the United States must be handled by the German customer service team. Please contact: [email protected]