Warranty RepairsUpdated 22 days ago

If your clock is still covered under the manufacturer's warranty, please use one of the authorized service stations designated for your clock's manufacturer. Warranty coverage requires that repairs be performed by a manufacturer-authorized service station.

Please keep all shipping receipts related to the repair. Käthe Wohlfahrt of America will reimburse eligible shipping expenses.

Please note that all shipments to/from the repair station must be done through USPS to receive shipping reimbursement. We cannot provide reimbursement from other shipping carriers.

Clocks More Than Two Years Old

If your clock is more than two years old, you may use an authorized repair station or any qualified clock repair professional in your area.

Customers Outside the United States

For assistance outside the United States, please contact our German Customer Service team at [email protected].