Troubleshooting TipsUpdated 14 days ago

My advent calendar is not working.

• Have you inserted the provided batteries in the battery compartment, and are they placed in correctly (“+” / “-“)?
• Is the switch in the “ON” position?
• Is it in a well-lit room?
  1. Low light can affect the door sensors.
• Have you tried opening and closing each door?
• Try gently blowing on each door sensor in case there are dust particles present.

My Advent Calendar plays music even when the door is closed.

• Have you checked that the doors are completely closed?
• Try gently blowing on each door sensor in case there are dust particles present.
• Try turning the calendar switch to the “OFF” position for 30 seconds, then turn it back on to see if it resolves.