Troubleshooting TipsUpdated 16 days ago

My pyramid doesn't spin.

• Has the cardboard packaging between the base and the turn-style been removed?
• Lift up on the rod and look between the base and the turn-style. Does the rod still have a tip (looks like a pen tip)? Is there a bearing (glass or metal dish) in the base that the rod rotates on?
• Try pulling up and gently replacing the rod back into the center of the bearing.
• If your propeller has removable blades, are they turned to a 45-degree angle? If the blades are too far apart or too close together, this can affect the heat flow.
• Is the pyramid in an area that is free from any drafts? Because the heat from the candles turns the propeller, any draft that will keep the heat from rising will prevent your pyramid from working properly.