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Käthe Wohlfahrt of America

<p id="isPasted">Most orders ship within 1&#x2013;2 business days.</p><p>During the peak holiday season (mid-September through December), processing times may be extended by 3&#x2013;5 business days.</p>

Most orders ship within 1–2 business days. During the peak holiday season (mid-September through December), processing times may be extended by 3–5 business days.

How quickly will my order ship?

Ordering & Shipping

What payment methods do you accept?

Do you ship internationally?

How much does shipping cost?

Do you offer free shipping?

What does 2nd Day Air shipping mean?

What happens if my package is lost or stolen?

Return Policy

Can I return an item?

How do I return a damaged item?

How do I return an item that is not damaged?

When will I receive my refund?

How do I return an item purchased at the Stillwater retail store?

How do I return an item purchased at a seasonal market?

Do you accept COD returns?

I made a purchase while visiting Germany. Can Käthe Wohlfahrt of America help me?

Returns & Refunds

Why is my Advent Calendar not working?

Why does the calendar play music when the door is closed?

Do the sensors work in dark rooms?

Can direct sunlight affect performance?

Can I use rechargeable batteries?

How should I store my Advent Calendar after the holiday season?

What should I do if the calendar still does not work?

Advent Calendar Houses

Cleaning Oxidized Pewter

Caring for Pewter on Beer Steins

Where can I find installation instructions?

My cuckoo clock doesn't cuckoo. What should I check?

My cuckoo clock doesn't sound right. What can I do?

My clock isn't keeping accurate time. How do I adjust it?

My clock doesn't play music. What should I check?

My cuckoo clock keeps stopping. Why?

The cuckoo sounds the wrong number of times. How do I fix it?

The cuckoo sounds at the wrong time. How do I correct it?

When should I contact a repair professional?

Warranty Repairs

Cuckoo Clocks

Incense Smoker Setup & Use

Incense Smoker Cleaning & Storage

History of Incense Smokers

Incense Smokers

Pyramid Setup, Use & Care

Troubleshooting Tips

History of Pyramids

Pyramids

Replacement Parts Brochure

Replacement Parts

What to Do If Your Schwibbogen Won't Light?

How to Clean & Store Your Schwibbogen

Schwibbogens

How quickly will my order ship?Updated a month ago